Industries / Insurance agencies
Insurance agencies
Service support for insurance agencies, behind your licensed team.
Certificates, renewals, endorsements and data entry bury your account managers. We train Filipino service staff on your management system so your licensed people can focus on clients.
Example
Agency Service Pod
Illustrative team- A service lead
- Two CSR assistants
- A COI and renewals specialist
- QA on certificates before they go out
The problem
Where insurance agencies lose time.
Certificates on repeat
COI requests arrive all day and every one has to be right.
Renewals slip
Renewal prep and follow-up compete with everything else.
Data entry backlog
Policy changes and downloads wait for someone to key them in.
Account managers are stretched
Your licensed people spend their day on admin.
Roles
Roles we train and manage.
Trained service support that works behind your licensed producers.
Role
CSR assistant
Handles routine service requests and policy admin in your system.
Role
COI processor
Issues and tracks certificates of insurance to your standards.
Role
Renewal follow-up
Preps renewals and follows up on documents and signatures.
Role
Claims status assistant
Tracks open claims and keeps clients updated.
Role
Quoting support
Gathers information and preps submissions for your producers.
Workflows
Work we take off your plate.
- Certificate of insurance requests
- Renewal prep and follow-up
- Endorsements and policy changes
- Claims status updates
- Submission prep for producers
Tools
Software they learn.
Offshore staff support your licensed team; they don’t sell, quote to the public, bind coverage or give advice. We’ll map which tasks stay with your producers before anyone starts.
US median: $21.53 an hour, before taxes and benefits.
That’s for customer service representatives, the closest BLS category to these roles. A managed Molave role runs $10–$16 an hour, all-in.
Source: BLS Occupational Employment and Wage Statistics, May 2025. 2,595,750 people are employed in this occupation nationally.
Book a staffing call
Start with one role. Grow into a pod.
Tell us what’s stuck. We’ll come back with the role, the person and the price, with no upfront recruiting fee.