Industries / Home services
Home service companies
A remote back office for field service companies.
Every missed call, unworked estimate and forgotten follow-up costs you a job. We train Filipino operations staff on your software and your scripts to keep the office moving.
Example
Back Office Pod
Illustrative team- A back office lead
- Two CSRs covering your hours
- An estimate follow-up rep
- Weekly call and booking reporting
The problem
Where home service companies lose time.
Missed calls
Calls go to voicemail while the office is busy or the day is over.
Slow follow-up
Estimates go out and nobody chases them.
Scheduling chaos
Dispatch, rescheduling and confirmations take over someone’s whole day.
Reviews get forgotten
Happy customers never get asked, so the reviews never come.
Roles
Roles we train and manage.
A remote back office that keeps calls, estimates and follow-up moving.
Role
CSR and appointment setter
Answers and books calls in your software, using your scripts.
Role
Dispatcher assistant
Confirms appointments, reshuffles the board and updates techs.
Role
Estimate follow-up rep
Works open estimates on a set cadence until they’re won or closed.
Role
Review coordinator
Asks happy customers for reviews and flags unhappy ones to you.
Role
CRM updater
Keeps jobs, customers and notes clean and current.
Role
Invoicing assistant
Sends invoices, chases payment and closes out jobs.
Workflows
Work we take off your plate.
- Inbound call handling and booking
- Daily appointment confirmations
- Estimate follow-up cadence
- Review requests after completed jobs
- Maintenance plan renewals
Tools
Software they learn.
Phone roles are tested for spoken English before they’re offered to you, and shifts are set to cover your business hours.
US median: $21.53 an hour, before taxes and benefits.
That’s for customer service representatives, the closest BLS category to these roles. A managed Molave role runs $10–$16 an hour, all-in.
Source: BLS Occupational Employment and Wage Statistics, May 2025. 2,595,750 people are employed in this occupation nationally.
Book a staffing call
Start with one role. Grow into a pod.
Tell us what’s stuck. We’ll come back with the role, the person and the price, with no upfront recruiting fee.